Frequently Asked Questions
Everything you need to know about finding your perfect fit and stepping into comfort.
How do I know which insole size to order?
Most of our insoles are designed to be trimmed to fit. We recommend ordering based on your standard shoe size. If you are between sizes, we suggest sizing up to ensure full coverage, as you can always trim the excess at the toe.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout based on your location.
What is your return policy for worn insoles?
We offer a 30-day comfort guarantee on most brands. If you are not satisfied with the support or fit after wearing them, you can return them for a full refund or exchange within 30 days of purchase.
How long do typical insoles last?
On average, high-quality insoles last between 6 to 12 months depending on usage and activity level. For runners or those on their feet all day, we recommend replacing them every 400-500 miles or every 6 months.
Can I move my insoles between different pairs of shoes?
Yes, most insoles are interchangeable between shoes of similar styles. However, for maximum longevity and hygiene, many customers prefer having dedicated pairs for their athletic shoes and work boots.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.